Welcome to The Wallflower Bud!
By purchasing any of our buds or by engaging any of our services, you agree to abide to the following store policies as listed. Do also note that our store policy might change as we continue developing and providing the best buds, so do keep yourself updated with this page from time to time.
Last updated: 19 Jan 21.
store policy / frequently asked questions
Shopping at TWB
How do I customise a bouquet? Do you have a sample?
Please reach out to us at firstname.lastname@example.org or contact us through our "Contact Us" page. Please provide us with as much details as you can, such as the type of flowers you prefer, colour theme and size.
What are your opening hours?
We are open on Tuesdays to Sundays, 9am-5pm. We are closed on Mondays. Orders placed on Mondays will be rescheduled to another day.
How early in advance do I have to place my orders?
All orders have to be placed at least 2 days in advance (or as stated in the product page). We are unable to accomodate to last minute orders.
How to check if your order slots are full?
In the event that our slots are full, a notice will be placed at the top of our page. Please refrain from placing orders for the dates indicated. New orders made will be rescheduled to another day.
How do I know if my order has been placed/confirmed?
Upon checking out on our site, you will receive a confirmation email when your order is received. If you do not receive a confirmation email, please check your junk mail or ensure you have completed all the steps to checkout your basket.
Where do I apply the discount code?
Discount codes are applied at the checkout page. We will not be able to provide discounts once the purchase and order has been confirmed.
What modes of payment do you accept?
We accept credit/debit card payments (via Stripe).
Can I cancel my order?
Do note that store credits will only be provided for cancellations made 48 hours in advance. There will be no refunds or store credits provided for last minute cancellations. We do not provide other modes of cancellations/refunds.
Can I make changes to the order?
Any changes in delivery dates/messages/addresses have to be made 2 days in advance at no additional cost. Kindly note that we may not be able to aceed to all requests. As our items are all made to order, customers will have to re-order their item if there are last minute changes to delivery dates. Their previous order will not be refunded.
What are the delivery time slots?
We have 2 time slots, 10am-2pm or 2pm-6pm.
What are your delivery charges?
Delivery is at $10 flat. Kindly expect a surcharge during peak seasons (e.g. Valentine's Day, Mothers' Day, etc). Please indicate the recipient's name, address, time and date upon checkout.
1. Tuas Area
2. Jurong Island
3. Sembawang Shipyard
4. All Army camps
5. All PSA Ports
Can I track my delivery? May I know when is the ETA of my delivery?
Delivery tracking is unavailable at the moment. As our deliveries are handled by an external courier, we are unable to confirm or arrange the schedule of delivery. All orders will be delivered within the selected date and time slot.
Is self collection available?
Sorry, self collection is not available till further notice.
What if the recipient is not around to receive the flowers?
Please ensure that someone is present to receive the flowers. If no one is present to receive the flowers, flowers will be left at the doorstep/reception/security guard or a re-delivery can be arranged within a day (chargeable from $12). For fresh flowers that have to be redelivered after 2 or more days, a new order will have to be placed on our website.
Keeping your buds fresh
Every bud is unique
Are you allergic to any flowers?
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