Welcome to The Wallflower Bud!

By purchasing any of our buds or by engaging any of our services, you agree to abide to the following store policies as listed. Do also note that our store policy might change as we continue developing and providing the best buds, so do keep yourself updated with this page from time to time.

Last updated: 16 Jun 21.

store policy / frequently asked questions

Shopping at TWB

How do I customise a bouquet? Do you have a sample?


Please reach out to us at thewallflowerbud@gmail.com or contact us through our "Contact Us" page. Please provide us with as much details as you can, such as the type of flowers you prefer, colour theme and size. We do not provide samples on how customised bouquets will look like as they are customised and made to order.




What are your opening hours?


We are open on Tuesdays to Sundays, 9am-5pm. We are closed on Mondays. Orders placed on Mondays will be rescheduled to another day.




How early in advance do I have to place my orders?


All orders have to be placed at least 2 days in advance (or as stated in the product page). We are unable to accomodate to last minute orders.




How to check if your order slots are full?


In the event that our slots are full, a notice will be placed at the top of our page. Please refrain from placing orders for the dates indicated. New orders made will be rescheduled to another day.




How do I know if my order has been placed/confirmed?


Upon checking out on our site, you will receive a confirmation email when your order is received. If you do not receive a confirmation email, please check your junk mail or ensure you have completed all the steps to checkout your basket.




Where do I apply the discount code?


Discount codes are applied at the checkout page. We will not be able to provide discounts once the purchase and order has been confirmed.




What modes of payment do you accept?


We accept credit/debit card payments (via Stripe).




Can I cancel my order?


Do note that store credits will only be provided for cancellations made 48 hours in advance. There will be no refunds or store credits provided for last minute cancellations. We do not provide other modes of cancellations/refunds. All orders should be placed at least 2 days in advance.




Can I make changes to the order?


Any changes in delivery dates/messages/addresses have to be made 2 days in advance at no additional cost. Kindly note that we may not be able to aceed to all requests. As our items are all made to order, customers will have to re-order their item if there are last minute changes to delivery dates. Their previous order will not be refunded. Any revision in flower design after item is completed will be subjected to an additional charge of $10.





Delivery

What are the delivery time slots?


We have 2 time slots, 10am-2pm or 2pm-6pm. Do contact us directly if you require specific timing delivery. (e.g. 2pm, 3.30pm, etc)




What are your delivery charges?


Delivery is at $10 flat. Enjoy free delivery for orders above $130 (except Vienna Cake Set). Kindly expect a surcharge during peak seasons (e.g. Valentine's Day, Mothers' Day, etc). Please indicate the recipient's name, address, time and date upon checkout. We are unable to deliver to:
1. Tuas Area
2. Jurong Island
3. Sembawang Shipyard
4. All Army camps
5. All PSA Ports For deliveries to Sentosa Island and Changi Airport, deliveries will be charged at $30. For delivery to more than one location, please select "Delivery (Standard)" and email us at thewallflowerbud@gmail.com upon checkout to arrange for multiple deliveries. Delivery will be at an additional $10 per location. Do note that for wrong addresses, a re-delivery charge at $15 will be imposed, or depending on location.




Can I track my delivery? May I know when is the ETA of my delivery?


Delivery tracking is unavailable at the moment. As our deliveries are handled by an external courier, we are unable to confirm or arrange the schedule of delivery. All orders will be delivered within the selected date and time slot.




Is self collection available?


Sorry, self collection is not available till further notice.




What if the recipient is not around to receive the flowers?


Please ensure that someone is present to receive the flowers. If no one is present to receive the flowers, flowers will be left at the doorstep/reception/security guard or a re-delivery can be arranged (chargeable from $12). For fresh flowers that have to be redelivered after 2 or more days, a new order will have to be placed on our website.





Store Policy

Keeping your buds fresh


All fresh flower bouquets are wrapped with water covering the stems to keep your buds hydrated. To ensure that your buds last for a longer period of time, remove the wrappers and place bouquet in a vase of fresh water. Snip off an inch of the stems and change your water daily.




Every bud is unique


We want our buds to look like they were freshly put together in your backyard. As such, each arrangement and each flower is unique and will never be the same (just like you!). Do note that flowers are seasonal. Some flowers might change, depending on availability. We will provide a close colour/style alternative if a type of flower is unavailable. Please allow for slight discrepancies between the flower arrangement and the pictures as the flowers are purchased everyday will look different from each other.




Safety


Are you allergic to any flowers? The Wallflower Bud will not be responsible for any allergy/health issues from the purchase of our buds. Customers are responsible for ensuring that the recipient is not allergic to pollen or any types of flowers. How do you guys obtain your dried flowers? Do they contain pollen then? Our dried buds are dried naturally from fresh flowers. Hence, we are unable to guarantee the complete absence of pollen.




Intellectual Property


All intellectual property and content on this site belongs to The Wallflower Bud. You are not to use any content for commercial purposes. You may only use content for personal or non-commercial purposes, with permission, and credit the content to The Wallflower Bud.