Welcome to The Wallflower Bud!
By purchasing any of our buds or by engaging any of our services, you agree to abide to the following store policies as listed. Do also note that our store policy might change as we continue developing and providing the best buds, so do keep yourself updated with this page from time to time.
Last updated: 11 Oct 21.
store policy / frequently asked questions
Shopping at TWB
How do I customise a bouquet? Do you have a sample?
Please reach out to us at email@example.com or contact us through our "Contact Us" page. Please provide us with as much details as you can, such as the type of flowers you prefer, colour theme, size and budget.
What are your opening hours?
We deliver on Tuesdays to Sundays. We are closed on Mondays. Orders placed on Mondays will be rescheduled to another day.
How early in advance do I have to place my orders?
All orders have to be placed at least 2 days in advance (or as stated in the product page). Our slots are on a first come first serve basis and we are unable to accomodate to last minute orders.
How to check if your order slots are full?
In the event that our slots are full, a notice will be placed at the top of our page. Please refrain from placing orders if slots are full. New orders made will be rescheduled to another day. We do not entertain refund requests.
How do I know if my order has been placed/confirmed?
Upon checking out on our site, you will receive a confirmation email when your order is received. The confirmation email will be sent to the email address you entered in the order form.
Where do I apply the discount code?
Discount codes are applied at the checkout page. We will not be able to provide discounts once the purchase and order has been confirmed.
What modes of payment do you accept?
We accept credit/debit card payments (via Stripe).
Can I cancel my order?
Do note that store credits and refunds will only be provided for cancellations made 48 hours in advance. There will be no refunds or store credits provided for last minute cancellations.
Can I make changes to the order?
Any changes in delivery dates/messages/addresses have to be made 2 days in advance at no additional cost. Kindly note that we may not be able to aceed to all requests. As our items are all made to order, customers will have to re-order their item if there are last minute changes to delivery dates. Their previous order will not be refunded.
Will the recipient receive the confirmation email of my order?
No. The confirmation email will only be sent to the email address that is provided.
What is the difference between "Shipping Address" and "Billing Address"?
Shipping Address will be the address of the recipient receiving the items.
Do you have a storefront that I can visit?
Sorry, we only operate online. All orders have to be placed on our website. You can view more of our works on our social media pages (@thewallflowerbud).
Why are your flowers more expensive than some other brands?
What are the delivery time slots?
For flower arrangements, we have 2 time slots, 10am-2pm or 2pm-6pm.
What are your delivery charges?
Delivery is at $10 flat. Enjoy free delivery for orders above $130 (except Vienna Cake Set and orders to Sentosa, Changi Airport). Kindly expect a surcharge during peak seasons (e.g. Valentine's Day, Mothers' Day, etc). Please indicate the recipient's name, address, time and date upon checkout.
1. Tuas Area
2. Jurong Island
3. Sembawang Shipyard
4. All Army camps
5. All PSA Ports
Can I track my delivery? May I know when is the ETA of my delivery?
Delivery tracking is unavailable at the moment. As our deliveries are handled by an external courier, we are unable to confirm or arrange the schedule of delivery. All orders will be delivered within the selected date and time slot.
Is self collection available?
Sorry, self collection is unavailable.
What if the recipient is not around to receive the flowers?
Please ensure that someone is present to receive the flowers. If no one is present to receive the flowers, flowers will be left at the doorstep/reception/security guard or a re-delivery can be arranged (chargeable from $12). For fresh flowers that have to be redelivered after 2 or more days, a new order will have to be placed on our website.
How to care for my fresh flowers?
Why does my item look slightly different from the listing?
Each arrangement and flower head is unique and will never be the same (just like you!).
Are you allergic to any flowers?
All intellectual property and content on this site belongs to The Wallflower Bud. You are not to use any content for commercial purposes. You may only use content for personal or non-commercial purposes, with permission, and credit the content to The Wallflower Bud.
How to care for my dried and preserved flwoers?
Keep your buds dry and away from moisture (no water needed). The colour of the buds may fade naturally, depending on the environment. Best recommended to keep out of direct sunlight and humid environments. Colours last the longest in cool and dry environments.