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Welcome to The Wallflower Bud!

By purchasing any of our items or by engaging any of our services, you agree to abide by the following store policies as listed. Do also note that our store policy might change as we continue developing and providing the best buds, so do keep yourself updated with this page from time to time.

Last updated: 14 Sep 2023.

  • Is self collection available?
    Self collection is available on Tuesdays-Fridays (10am-5pm) at our studio located in Woodlands. Please book an appointment to collect your items at https://www.picktime.com/thewallflowerbudstudio after placing an order to ensure that our studio is open for your visit.
  • What are the delivery time slots?
    Delivery is available from Tuesdays-Saturdays. We have 2 time slots available, 10am-2pm and 2pm-6pm. We do not deliver on Sundays and Mondays. Do contact us directly if you require specific timing delivery (1 hour time slot).
  • Can I request for a specific delivery timing?
    Express delivery (1hr time slot) is chargeable at an additional $30. Please contact us to arrange for specific delivery timing.
  • What are your delivery charges for flowers?
    Enjoy complimentary delivery for all orders. Kindly expect a surcharge during peak seasons (e.g. Valentine's Day, Mothers' Day, etc). Please indicate the recipient's name, address, time and date upon checkout. We are unable to deliver to: Jurong Island Sembawang Shipyard Tuas Area All Army camps All PSA Ports Do note that for wrong addresses and failed deliveries, a re-delivery charge at $15 will be imposed, or depending on location.
  • Can I track my delivery? May I know when is the ETA of my delivery?
    Delivery tracking is unavailable at the moment. As our deliveries are handled by a third party courier company and they have their own delivery routes planned, we are unable to confirm or arrange the delivery schedule. All orders will be delivered within the selected date and time slot.
  • What if the recipient is not around to receive the flowers?
    Please ensure that someone is present to receive the flowers. If no one is present to receive the flowers, the recipient/sender will be contacted. If all else fails, a re-delivery will have to be arranged (chargeable at $15). For fresh flowers that have to be redelivered after 2 or more days, a new order will have to be placed on our website. Kindly indicate in the order notes if you'd like the driver to leave the item in the riser/doorstep/reception.
  • What are your opening hours?
    We are available on Tuesdays-Saturdays, 10am-5pm. We do not deliver on Sundays and Mondays. Orders placed on these dates will be rescheduled to another day. We are open for collection on Tuesdays-Fridays.
  • How early in advance do I have to place my orders?
    All orders have to be placed at least 2 days in advance (or as stated in the product page). Our slots are on a first come first serve basis and we are unable to accommodate last minute orders.
  • How to check if my preferred delivery date is available?
    In the event that our slots are full, a notice will be placed at the top of our page and on the cart page. Please refrain from placing orders on dates we are closed or when slots are full. New orders made for those dates will be refunded or rescheduled to another day.
  • How do I customise a bouquet? Do you have a sample?
    Please reach out to us at thewallflowerbud@gmail.com or contact us through our "Contact Us" page. Please provide us with as much details as you can, such as the type of flowers you prefer (if applicable), colour theme, size and budget. We do not provide samples for customised bouquets as they are one-of-a-kind, made to order. Any revision in flower design after the item is completed will be subjected to an additional charge of $20 per revision.
  • How do I know if my order has been placed/confirmed?
    Upon checking out on our site, you will receive a confirmation email when your order is received. The confirmation email will be sent to the email address you have entered in the order form. Please ensure that the correct email address has been put into the form. If you did not receive a confirmation email, please check your junk mail or ensure that you have completed all the steps to complete your purchase. Otherwise, you may contact us at thewallflowerbud@gmail.com to check if your order has gone through on our end.
  • Where do I apply the discount code?
    Discount codes are applied at the checkout page. We will not be able to provide discounts once the purchase and order has been confirmed.
  • What modes of payment do you accept?
    We accept credit/debit card payments (via Stripe).
  • What is the difference between "Shipping Address" and "Billing Address"?"
    Shipping Address will be the address of the recipient receiving the items. Billing Address will be the address of the sender, i.e, the details linked to your debit/credit card.
  • Will the recipient receive the confirmation email of my order?
    The confirmation email will be automatically sent to the email address that is provided during checkout. Please indicate the correct email address on the order form.
  • Can I make changes to the order?
    Any changes in delivery dates/messages/addresses have to be made 2 days in advance. Kindly note that we may not be able to accede to all requests and additional charges may apply as all our items are made to order. Any revision in flower design after the item is completed will be subjected to an additional charge of $20 per revision.
  • Can I have a photo of the item before collection/delivery?
    We are in no way obliged to send photos of the finished items to customers, especially during peak periods. We will try our best to do so if requested. Rest assured that we conduct quality checks to ensure bouquets are in good condition before sending them out. Please note that any revision in flower design after the item is completed will be subjected to an additional charge of $20 per revision.
  • Can I cancel my order?
    Do note that store credits and refunds will only be provided for cancellations made 48 hours in advance. There will be no refunds or store credits provided for last minute cancellations.
  • Can I refund/exchange my item after receiving it?
    We do not provide refunds or exchange of items after an order is fulfilled. If you have received an order that has been damaged, kindly reach out to us within 24 hours from the time you have received your item. We will not be liable for flowers and arrangements that has been delivered and acknowledged by recipient or on behalf of recipient to the designated delivery address. Refund requests made will be accepted or declined at our discretion. We reserve full rights to decline a refund request.
  • Do you have a storefront that I can visit?
    Sorry, we are not open for walk-ins. All orders have to be placed on our website. You can view more of our works on our social media pages (@thewallflowerbud).
  • How to care for my dried and preserved flowers?
    Our dried and preserved flowers can last for months and beyond with proper care. A care card with tips on how to take care of the flowers will be provided with every order. Keep your buds dry and away from moisture (strictly no watering). The colour of the buds may fade naturally, depending on the environment. Best recommended to keep out of direct sunlight and humid environments. Colours last the longest in cool and dry environments. Dried and preserved flowers are real flowers that are subject to the conditions of the environment. Moisture in the air may result in mildew or mold forming. In such scenarios, you can use a damp cloth to remove the mold, followed by using a hairdryer on low heat to dry the arrangement. Leave item in a well ventilated area to ensure that the arrangement is completely dry.
  • How to care for my fresh flowers?
    All fresh flower bouquets are wrapped with water covering the stems to keep your buds hydrated. To ensure that your buds last for a longer period of time, remove the wrappers and place bouquet in a vase of fresh water. Snip off an inch of the stems and change your water daily.
  • Why does my item look slightly different from the listing?
    Each arrangement and flower head is unique and will never be the same (just like you!). Flowers are seasonal and some flowers might change, depending on availability. We will provide a close colour/style alternative if a type of flower is unavailable. Please allow for slight discrepancies between the flower arrangement and the pictures as the flowers purchased from different batches will look different from each other. We do not accept exchanges/refunds arising from minor differences due to seasonality of flowers.
  • Safety
    Are you allergic to any flowers? The Wallflower Bud will not be responsible for any allergy/health issues from the purchase of our buds. Customers are responsible for ensuring that the recipient is not allergic to pollen or any types of flowers. ​ How do you guys obtain your dried flowers? Do they contain pollen then? Our dried buds are dried naturally from fresh flowers. Hence, we are unable to guarantee the complete absence of pollen.
  • Intellectual Property
    All intellectual property and content on this site belongs to The Wallflower Bud. You are not to use any content for commercial purposes. You may only use content for personal or non-commercial purposes, with permission, and credit the content to The Wallflower Bud.
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