Welcome to The Wallflower Bud!

By purchasing any of our items or by engaging any of our services, you agree to abide by the following store policies as listed. Do also note that our store policy might change as we continue developing and providing the best buds, so do keep yourself updated with this page from time to time.

Last updated: 2 Dec 21.

store policy / frequently asked questions

Shopping at TWB

How do I customise a bouquet? Do you have a sample?

Please reach out to us at thewallflowerbud@gmail.com or contact us through our "Contact Us" page. Please provide us with as much details as you can, such as the type of flowers you prefer, colour theme, size and budget. We do not provide samples on how customised bouquets will look like as they are one-of-a-kind, made to order.

What are your opening hours?

We deliver on Tuesdays to Saturdays. We are closed on Sunday & Mondays. Orders placed on these dates will be rescheduled to another day.

How early in advance do I have to place my orders?

All orders have to be placed at least 2 days in advance (or as stated in the product page). Our slots are on a first come first serve basis and we are unable to accomodate to last minute orders.

How to check if your order slots are full?

In the event that our slots are full, a notice will be placed at the top of our page. Please refrain from placing orders if slots are full. New orders made will be rescheduled to another day. We do not entertain refund requests.

How do I know if my order has been placed/confirmed?

Upon checking out on our site, you will receive a confirmation email when your order is received. The confirmation email will be sent to the email address you entered in the order form. If you do not receive a confirmation email, please check your junk mail or ensure you have completed all the steps to checkout your basket. Otherwise, you may contact us at thewallflowerbud@gmail.com to check if your order has gone through on our end.

Where do I apply the discount code?

Discount codes are applied at the checkout page. We will not be able to provide discounts once the purchase and order has been confirmed.

What modes of payment do you accept?

We accept credit/debit card payments (via Stripe).

Can I cancel my order?

Do note that store credits and refunds will only be provided for cancellations made 48 hours in advance. There will be no refunds or store credits provided for last minute cancellations. Customers who opt for a refund will be subjected to an additional $10 processing fee. There will be no additional charges involved for converting your order to store credits. All orders should be placed at least 2 days in advance.

Can I make changes to the order?

Any changes in delivery dates/messages/addresses have to be made 2 days in advance at no additional cost. Kindly note that we may not be able to aceed to all requests. As our items are all made to order, customers will have to re-order their item if there are last minute changes to delivery dates. Their previous order will not be refunded. Any revision in flower design after item is completed will be subjected to an additional charge of $20 per revision.

Will the recipient receive the confirmation email of my order?

No. The confirmation email will only be sent to the email address that is provided.

What is the difference between "Shipping Address" and "Billing Address"?

Shipping Address will be the address of the recipient receiving the items. Billing Address will be the address of the sender, i.e, the details linked to your debit/credit card.

Do you have a storefront that I can visit?

Sorry, we only operate online. All orders have to be placed on our website. You can view more of our works on our social media pages (@thewallflowerbud).

Why are your flowers more expensive than some other brands?

One of the main reasons for the higher value of our arrangements is that we use a large variety of flowers in each arrangement. The more varieties we provide, the higher the costs incurred. In addition, we pay a premium for seasonal/premium flowers that are of higher quality and last longer; we say no to supplies that are lower quality, and may bruise easily.

Can I refund/exchange my item after receiving it?

We do not provide refunds or exchange of items after an order is fulfilled. If you have received an order that has been damaged, kindly reach out to us within 24hours from the time you received your item.


What are the delivery time slots?

For flower arrangements, we have 2 time slots, 10am-2pm or 2pm-6pm. Do contact us directly if you require specific timing delivery (e.g. 2pm, 3.30pm, etc).

What are your delivery charges for flowers?

Delivery is at $10 flat. Enjoy free delivery for orders above $130 (except Vienna Cake Set and orders to Sentosa, Changi Airport). Kindly expect a surcharge during peak seasons (e.g. Valentine's Day, Mothers' Day, etc). Please indicate the recipient's name, address, time and date upon checkout. We are unable to deliver to:
1. Tuas Area
2. Jurong Island
3. Sembawang Shipyard
4. All Army camps
5. All PSA Ports For deliveries to Sentosa Island and Changi Airport, deliveries will be charged at $30. For delivery to more than one location, please select "Delivery (Standard)" and email us at thewallflowerbud@gmail.com upon checkout to arrange for multiple deliveries. Delivery will be at an additional $10 per location. Do note that for wrong addresses, a re-delivery charge at $15 will be imposed, or depending on location.

Can I track my delivery? May I know when is the ETA of my delivery?

Delivery tracking is unavailable at the moment. As our deliveries are handled by an external courier, we are unable to confirm or arrange the schedule of delivery. All orders will be delivered within the selected date and time slot.

Is self collection available?

Self collection is unavailable.

What if the recipient is not around to receive the flowers?

Please ensure that someone is present to receive the flowers. If no one is present to receive the flowers, recipient/sender will be contacted. If all else fails, a re-delivery will have to be arranged (chargeable from $12). For fresh flowers that have to be redelivered after 2 or more days, a new order will have to be placed on our website. Kindly indicate in the order notes if you'd like the driver to leave the item in the riser/doorstep.

What are your delivery charges if I am just purchasing stationery items?

Doorstep delivery will be a flat rate of $5. You will not be able to select your preferred delivery date. Your item will be shipped out within 3 working days.

What are your delivery charges if i purchase both flowers and stationery?

You will be charged a flat rate of $10 as flowers require sensitive delivery.

Store Policy

How to care for my fresh flowers?

All fresh flower bouquets are wrapped with water covering the stems to keep your buds hydrated. To ensure that your buds last for a longer period of time, remove the wrappers and place bouquet in a vase of fresh water. Snip off an inch of the stems and change your water daily.

Why does my item look slightly different from the listing?

Each arrangement and flower head is unique and will never be the same (just like you!). Do note that flowers are seasonal. Some flowers might change, depending on availability. We will provide a close colour/style alternative if a type of flower is unavailable. Please allow for slight discrepancies between the flower arrangement and the pictures as the flowers are purchased everyday and will look different from each other. We do not accept exchanges/refunds arising from minor differences due to seasonality of flowers.


Are you allergic to any flowers? The Wallflower Bud will not be responsible for any allergy/health issues from the purchase of our buds. Customers are responsible for ensuring that the recipient is not allergic to pollen or any types of flowers. How do you guys obtain your dried flowers? Do they contain pollen then? Our dried buds are dried naturally from fresh flowers. Hence, we are unable to guarantee the complete absence of pollen.

Intellectual Property

All intellectual property and content on this site belongs to The Wallflower Bud. You are not to use any content for commercial purposes. You may only use content for personal or non-commercial purposes, with permission, and credit the content to The Wallflower Bud.

How to care for my dried and preserved flowers?

Keep your buds dry and away from moisture (no water needed). The colour of the buds may fade naturally, depending on the environment. Best recommended to keep out of direct sunlight and humid environments. Colours last the longest in cool and dry environments.